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OPTIMAX NEWSLETTER 
Q3 2009 
 
- Optimax Gives Back to the Educational Community
 
- Optimax on the Road
 
- Customer Satisfaction – Staying Focused in Tough Times
 
- Optimax Awarded Phase II of the SBIR Grant
- Employee Profile: Alan Gould
 


Optimax continues to grow through education and technological advancements.

  • Optimax Gives Back to the Educational Community: In previous newsletters, Optimax has introduced you to various outreach activities that we are involved in as a founding member of FAME (Finger Lakes Advanced Manufacturers’ Enterprise).
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  • Optimax on the Road: Optimax presents at technical conferences and industrial tradeshows to share  information  regarding new manufacturing capabilities and get direct  customer  feedback.
  • Optimax Awarded Phase II of the SBIR Grant: Optimax has just been awarded a Phase II Small Business Innovative Research (SBIR) Grant on the topic of manufacturing an Aerodynamic Infrared Dome using our VIBE technology.

Optimax has planned updates and enhancements for the web site this year. For the latest on Optimax, please visit the Optimax Web Site regularly.

Cheers,

Rick Plympton

Optimax Systems, Inc.  

VP Sales

6367 Dean Parkway  

Optimax Systems, Inc.

Ontario, NY 14519-8939  

 

Toll Free: 877.396.7846  

Tel: 585.265.1066  

Fax: 585.265.1033  

 E-mail: sales@optimaxsi.com  

An innovative manufacturer of precision optics.
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Optimax Gives Back to the Educational Community

In previous newsletters, Optimax has introduced you to various outreach activities that we are involved in as a founding member of FAME (Finger Lakes Advanced Manufacturers’ Enterprise). In addition to these efforts, Optimax supports the local educational community by means of numerous programs. Our involvement includes tours, participating as panelist members and board members, sponsoring school activities and being called upon to represent the business community and company by guest appearances for numerous presentations.

21st Century technicians require an advanced skill set and knowledge due to a greater understanding of science and technology needed on the job. At Optimax, we believe that building a successful workforce begins with us reaching out. Recruiting the workforce of the future is a high priority, and one way to inspire the passion in them is to invite them to a hands-on experience at our facility.

HSTourOptiamx_2009   Year-to-date, Optimax has hosted six tour groups. Local high schools and colleges have brought in groups of technology-oriented students to introduce them to the  advanced manufacturing environment. The Urban League of Rchester has also brought groups to Optimax. These tours were geared toward students involved in  a technology program consisting of hands-on after school technical instruction in fileds 
related to Engineering Design, Architectural Design, Information Technology and Manufacturing Concepts. The RIT tour was composed of students currently taking a manufacturing systems class. The University of Rochester group consisted of optics students participating in a senior optics class co-taught by Rick Plympton. As the students arrive, they are wowed by a video of Rick Plympton’s LASIK eye surgery that helps create interest and discussion of applications for optical components.  [Note: LASIK Video above is 150MB in size and requires Quicktime to view]

Multiple career fairs and similar events have kept the Human Resources Team busy during the spring season. They have presented about careers in manufacturing to individuals ranging from middle school students to adult professionals. Members of the Human Resources Department have served as panelist members on the Wayne High School Senior Project Board and as a keynote speaker on behalf of FAME and advanced manufacturing. The team has also worked with the Wayne Central High School’s School-to-Work Shadow Program to bring in a student twice a week through March and April. This young gentleman was required to complete 40 hours of shadowing and chose to complete half of this requirement with Optimax.

The opportunity to reach out to students and working professionals is important to us and Optimax likes to leave a parting gift of appreciation. A favorite giveaway is the Optimax in Space poster, which is a neat reminder of the many applications that need optics. Serving the community in ways beyond education is important to the Optimax workforce as well. A volunteer EMT and firefighter are proudly in our ranks and numerous employees have participated in volunteer work as well. These activities include running in races to support charity and serving as helpers to distribute gifts to underprivileged families. It is rewarding to see Optimax employees own their belief in outreach and Optimax looks forward to more opportunities to do so during 2009.

If you would like to receive a FREE Optimax in Space poster, please e-mail sales@optimaxsi.com with a subject line of: FREE Optimax in Space Poster – July 2009.

 

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Optimax on the Road

Optimax presents at technical conferences and industrial tradeshows to share information regarding new manufacturing capabilities and get direct customer feedback. The addition of highly knowledgeable and highly skilled members to our workforce strengthens our ability to develop solutions for tomorrow’s demanding optical requirements. Through the on-going collaboration of our R&D team, Optimax will have the opportunity to present technical papers on various subjects related to optical component fabrication and fine finishing of optical surfaces. For example:

 
Last month, Joe Spilman, Sales Engineer, attended Optics and Photonics for Advanced Energy Technology topical meeting on June 24-25, 2009. This was held at the Massachusetts Institute of Technology where Joe presented: 
      - "Increasing Fused Silica Transmission for Solar Applications with Improved Optics Manufacturing Techniques" -  J. Spilman, A. Gould, T. Nitzsche, J. Watson, A. Haefner, R. Wiederhold and J.D. Nelson
 
Coming up at SPIE Optics and Photonics in August, 2009, Optimax will be exhibiting as part of the New York Cluster, booth # 514. Jessica DeGroote Nelson will be present at the technical sessions as, on behalf of Optimax, she will be presenting the following papers:    SPIEOpticsandPhotonicslogo
      - Sunday, August 2, 2009 in Conference 7433: "The cost of tolerancing" - Rich Youngworth (Light Capture), Dave Aikens (Savvy Optics), Jessica DeGroote Nelson (Optimax)
- Tuesday, August 4, 2009 in Conference 7426: "Varying electro-kinetic interactions to achieve predictable removal rates and smooth surfaces on ZnS" - J.D. Nelson, J. Drucker, A. Haefner, B. Wiederhold
- Tuesday, August 4, 2009 in Conference 7426: "Increased UV transmission by improving the manufacturing process for fused silica" - J.D. Nelson, T. Nitzsche, J. Watson, A. Haefner, B. Wiederhold
 
Then, in October, 2009, Optimax will be exhibiting at Frontiers in Optics, # T20, followed by:
     - Material Science and Technology 2009: International Symposium on Innovative Processing and Synthesis of Ceramics, Glasses and Composites. This conference will be held in Pittsburgh, PA, where Jessica DeGroote Nelson will be presenting an update for our on-going research:
  -"Increased UV transmission by improving the manufacturing processes for fused silica" -  J.D. Nelson, T. Nitzsche, J. Watson, A. Haefner, B. Wiederhold
  
In addition  Optimax made 1000s of lenses for Lawrence Livermore National Laboratory (LLNL) to use in their National Ignition Facility (NIF). This facility houses the largest and highest-energy laser in the USA, using the same fusion energy process as the sun.

Optimax was invited to participate in the dedication of NIF in late May, 2009. Joe Pinto and Bob Wiederhold were able to attend and tour the facility. Upon their return, Pinto remarked, “There was a sense of Americana felt while at NIF. If NIF achieves ignition, there will be a superior source of alternate energy never known before; it will be a great day for our country. In making ½ of all the small optics in this system, Optimax has had a part of that. Our opticians should be proud. This is what makes great history.”

To view the AP article showing Joe Pinto in front of the target chamber inside NIF, click here.

 

 

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Customer Satisfaction – Staying Focused in Tough Times

When the economy is soft, staying focused on what is most important to your business can be chaotic at best. Internal and external concerns that vie for your attention seem to pile up daily. In the beginning of 2009, Optimax chose to make “Customer Satisfaction” the primary goal for the year. One way Optimax has determined to not lose focus on customer satisfaction is through the implementation of Lean principles to the quoting process. The reevaluation of processes is helping us to determine which ones are strong and which ones are weak. Those that do not create value are being changed and eliminated; those that do create value are being reinforced.

It has always been Optimax’s goal to respond to RFQ’s within a day. In the early years, a system was created that allowed this goal to be met consistently. As we have grown, our process has become more complex. Necessary checks and balances consume more time. Optimax has claimed the value proposition of being the most responsive optics manufacturer in the industry. To live up to this, we are going to focus on having a quick turnaround of our quotes. This is why we are working to streamline and interrogate the techniques in our current quoting process.

Utilizing techniques recently gained from Kepner-Tregoe trainings, a brainstorming session will clearly identify areas of concern in this process between a joint Sales and Manufacturing team. Using basic Lean principles such as PDCA (Plan, Do, Check, Adjust) and Value-Stream Mapping, we anticipate solid and objective ideas for various Kaizen, or improvement, projects that will allow for improvement of the quote process.      PDCAimage

The desire of this project is to further improve on the positive feedback from our customers that was received on the “Customer Satisfaction Survey” conducted earlier in the year. For this survey, a team of Optimax employees called many customers to determine how Optimax is holding up against their expectations. We were pleased with the positive feedback received. Briefly, this is what we discovered:

   
-80% say Optimax has exceptional capabilities and recommend Optimax to other optics buyers             
-90% say Optimax supports their quality requirements
-95% say Optimax works to help them achieve their goals

With this feedback, Optimax has better understanding of the things we are doing right and where there is room for improvement. An interesting statistic gleaned from these results revealed that many customers are unaware or uncomfortable with Optimax’s ability to support production projects. In response to this, we are preparing better literature and informational tools to create awareness of our capability to manufacture high quantities.

As Optimax continues to problem solve and advance in capabilities and services, hearing from our customers helps us to continuously check our improvement and make further adjustments. Please write to sales@optimaxsi.com and offer your suggestions that will help this process.

 

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Optimax Awarded Phase II of the SBIR Grant

Optimax has just been awarded a Phase II Small Business Innovative Research (SBIR) Grant on the topic of manufacturing an Aerodynamic Infrared Dome using our VIBE technology.  The SBIR program is a competitive program that ensures that  the nation’s small, high-tech, innovative businesses are a significant part of the federal government’s research and development efforts.  Eleven federal departments participate in the SBIR program. Optimax’s SBIR grant was funded through the Navy.      SBIRimage
 
SBIR Grants consist of three phases.  Phase I provides funding that allows the company to test the scientific and technical feasibility of a concept and takes about six months to complete.  Phase II is the expansion of Phase I which gives funding to the company to develop their concept and see it through to the prototype stage, usually taking two years.  Phase III requires private sector dollars to see the prototype turned into a product for sale in the marketplace.

VIBE is a conformal, high-speed polishing process that utilizes many of the concepts of conventional lapping (grinding) and polishing and combines them with a high-speed motion to maximize removal rates.  In Phase I, Optimax researched the feasibility to use VIBE to efficiently polish difficult to manufacture shapes and hard polycrystalline materials.  The research and development department’s Phase I results were met with success.  Optimax soon became eligible to apply for Phase II of the SBIR Grant and was awarded the funding in June 2009.  The goal of the SBIR Phase II is to use VIBE to create a polished transparent aerodynamic infrared tangent ogive dome out of polycrystalline alumina. 

 

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Employee Profile: Alan Gould

Alan Gould - Applications Engineer

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Alan joined the Optimax team in 2001 when Optimax purchased Gould Precision Optics, Inc (GPO).  His first role at Optimax was to assist in the transition of the Plano and Cylindrical optics manufacturing operations from the former GPO facility in Binghamton, NY to the newly expanded Optimax facility in Ontario, NY.  When that project was complete, Alan developed and led a department that specialized in precision CNC shaping of non-spherical shapes.  In addition to this department, Alan also managed the in-house machine shop and the areas that fabricate cylindrical optics and precision blanks.  Currently, Alan is working as an Applications Engineer supporting Sales and Manufacturing.

Alan began his career in optics as a child helping his grandpa, wrapping and packing parts for Gould Precision Optics when it was located in the basement of his home in Hillcrest, NY. In the following years, he added 
fabrication skills and worked for GPO during summer vacations and breaks from school.  Alan attended SUNY Morrisville and RIT.  In 1995 Alan graduated from RIT with a BS in Mechanical Engineering.   After graduation, he joined the group at GPO full time, eventually serving as VP of Manufacturing.  Prior to joining the group at Optimax, he assisted in all sales, manufacturing and business management related activities for GPO.

In his spare time, Alan enjoys outdoor activities and anything that goes fast.  He is currently building a reproduction of a 1965 Shelby Cobra Daytona Coupe.

 

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